One Huntington Quadrangle, Suite 4N10, Melville, NY 11747

Ph: (631) 465.0606 | Email:

Now Hiring: Associate Account Manager | New York Benefits Partners

Associate Account Manager –

HR Technology, Enrollments & Terminations

Position Description:

JM Brassill Group, a local, independent employee benefits brokerage firm is seeking a high energy, supremely organized and efficient Enrollments/Terminations candidate. This position will handle daily contact with our agency’s top clients. The right candidate will possess a strong work ethic, resourcefulness and desire to learn the employee benefits industry.

This is an exceptional opportunity to work for a well-respected and fast-growing Insurance Agency and we are looking for Superstars to join our team located in Melville, NY!

Primary Responsibilities:

  • Answer phones and respond to all calls timely
  • Support HR Technology team and co-workers to maintain high level of customer satisfaction
  • Assist clients with day-to-day transactions such as enrollment, terminations and billing for both clients and their members
  • Exceptionally timely (within 24 hours) follow-up skills with vendor, clients and insurers to establish completion and/or track pending issues
  • Keep up-to-date records of customer interactions and transactions to include details of the client’s inquiries, complaints and comments regarding billing discrepancies as well as logging enrollments and/or terminations processed and retroactive requests
  • Obtain bills and contracts, other documentation, from carrier as necessary
  • Must be able to understand and communicate clearly a client’s benefit plans including but not limited to Health, Dental, Life, STD, LTD, FSA’s, HSA and HRA’s
  • Attend CE classes and seminars to obtain/maintain required Life and Health License

Job Knowledge, Skills & Abilities:

  • Must have good command of the English language, and the ability to communicate in both oral and written formats
  • Have a general understanding of workflows and be able to interpret system changes
  • Must be proficient in MS Office products
  • Exceptional organizational skills
  • Must have the ability to learn a variety of online enrollment systems
  • Ability to operate a variety of office machines, including copier, fax machine, 10- key calculator and computer using standard word processing, spreadsheet and data inquiry software
  • Establish and maintain effective working relationships with co-worker’s clients and vendors
  • Maintain records and files with precision and accuracy
  • Rely on experience, resourcefulness and exercise independent judgment to plan and accomplish goals

Education & Training:

  • High School Diploma/GED

Certificates & Licenses Required:

  • Ability to obtain NY Health and Life Insurance License within 90 days of hire. Company will cover cost for first class and exam.

Work Environment:

  • Work performed in an office environment
  • Daily work performed Monday – Friday
  • Additional hours may be required on an as needed basis, and during high volume times of the year